Revocation instruction

Revocation instruction


Information concerning the right of revocation

The following instruction applies only to customers within the meaning of the Austrian Costumer Protection (Konsumentenschutzgesetz).


  1. Right of revocation

You have the right to revoke this contract within 14 days without giving any reason.

The right of revocation amounts to 14 days from the day on which you or a third party who is named by you and who is not the carrier, gained possession of the last partial shipment or the last item.

To exert your right of revocation, you have to inform us about your decision to revoke this contract with a clear declaration, with a letter sent by post, fax or email to:


PET Handels GmbH

Solarstraße 16

A-4653 Eberstalzell


Telefon: +43 (0)7241 28328-0

Telefax: +43 (0)07241 28328-20



You can use the provided sample revocation form, but the use of this form is not mandatory. It´s also possible to fill out and to send the revocation form online.

If you use the online version, we will send you immediately a confirmation of receipt.


To observe the revocation period, it suffices when you send the notification for the exertion of the right of revocation before the revocation period has expired.


The right of revocation is excluded under the following circumstances:

  • Contracts for the delivery of goods manufactured according to customer desire or according to the customer's personal needs

  • Contracts for the delivery of goods that have been ordered specifically for the customer

  • Goods which are not suited for a return shipment due to their composition

  • Contracts for the delivery of CDs, videos, DVDs and software insofar as they have been opened by the buyer.

  • In all other cases regulated by law


       2. Consequences of the revocation

If you revoke this contract, we may return all payments that we have obtained from you, including delivery costs (with the exception of additional costs arising from the circumstance that you have chosen another type of delivery than the standard, most affordable delivery that we offer), immediately and within 14 days from the day on which we received the notification of your revocation of this contract at the latest.


For this repayment, we will use the same means of payment that you used for the original transaction unless another payment is expressly agreed with you.

Under no circumstances you will have to pay a fee for this repayment.


We can refuse the repayment until we have received the goods again or you have provided proof that you have returned the goods, depending on which is the earlier point in time.

You are obliged to return or to hand over the goods immediately and in any case within 14 days of the day on which you informed us about the revocation of this contract.


The return or the handover of the goods has to take place to the following address:


PET Handels GmbH

Solarstraße 16

4653 Eberstalzell



The period is considered to be observed if you return the goods before the period of 14 days has expired.

You bear the direct costs for the return shipment of the goods.

You are liable for any loss in value of the goods only if this loss is due to a handling of the goods that cannot be attributed to your check of the composition, properties and function of the goods.